RAYVO uses the cookies it needs to work: cookies that keep you signed in, a few settings saved in your browser, and offline storage for the installed app. On our public website we also offer optional Google Analytics cookies to count visits, which are switched on only if you accept them. We do not use advertising cookies and we do not track you across other websites.
2. Essential cookies
These are required for signing in and cannot be switched off in RAYVO. Blocking them in your browser will stop you from signing in.
- next-auth.session-token (or __Secure-next-auth.session-token): keeps you signed in to the platform.
- next-auth.csrf-token: protects sign-in against cross-site request forgery.
- next-auth.callback-url: returns you to the right page after signing in.
- sunsolar_view_org: used only by RAYVO platform staff when viewing a company's workspace for support.
- sidebar_state: remembers whether the app's side menu is open or collapsed (kept for 7 days).
3. Settings saved in your browser
These stay on your device and are not sent to our servers with each request.
- rayvo-theme: remembers whether you chose light or dark mode.
- rayvo-cookie-notice: remembers that you have seen the cookie notice.
- rayvo-installed: remembers that you installed the app, so we stop offering it.
- rayvo-field-recent: the records you opened last in the Field kit, for quick access.
- rayvo-voice-lang and rayvo-voice-talkback: your choices for the voice assistant.
- Quotation drafts: a temporary backup of unsaved quotation edits, so a closed tab does not lose your work.
- rayvo-sw-updating and rayvo-chunk-reload-at (session storage, cleared when the tab closes): let the app reload itself cleanly after an update.
3A. Optional: visit statistics (Google Analytics)
On the public pages of this website (not inside the signed-in app, the customer portal or the agent portal), you are asked whether we may count visits with Google Analytics. Nothing is loaded and nothing is sent to Google until you press Allow. If you press Essential only, or do not answer, no analytics cookie is set.
- _ga and _ga_ followed by an ID: Google Analytics cookies that tell us how many people visit, which pages they read and roughly where they come from. They are kept for up to 2 years.
- rayvo-analytics-consent (browser storage): remembers whether you chose Allow or Essential only, so we do not ask again.
- To change your mind, clear this site's data in your browser settings; the question is then asked again.
4. Offline storage for the installed app
When you use RAYVO as an installed app, it keeps a little more on your device so it works on site without signal.
- rayvo-offline (IndexedDB): site updates, photos, tasks and leads saved while offline, waiting to be sent. Each is removed once it reaches our servers.
- App cache (service worker): the app's own files, such as its pages, icons and fonts, so it opens quickly and offline. It holds no business records.
- Push subscription: only if you turn notifications on, so alerts reach this device. You can turn it off in the app or in your browser.
5. Third parties
RAYVO does not load advertising scripts, and fonts are served from our own servers. Google Analytics loads only if you choose Allow (section 3A). A few features hand you to another service, whose own cookie and privacy policies then apply:
- Google Analytics (Google): optional visit statistics on the public pages, only if you choose Allow.
- WhatsApp (Meta): links and buttons that open a WhatsApp chat.
- Dodo Payments: the checkout page when you pay for a plan or an invoice. It runs on Dodo's website and may set its own cookies there.
- Google Maps, Esri and OpenStreetMap: the map shown when you pick a site location inside the app.
6. Managing cookies
You can view and delete cookies and site data in your browser's settings. Clearing site data signs you out, resets your theme choice and removes saved quotation drafts, and any offline updates that have not been sent yet, so let the app sync first.
7A. Earlier version of this policy (15 October 2026)
This is what the earlier version said, kept for the record. Where it says that analytics is not used, that was true then; from 24 October 2026 Google Analytics is used only if you choose Allow (section 3A).
RAYVO uses only what it needs to work: cookies that keep you signed in, a few settings saved in your browser, and offline storage for the installed app. We do not use advertising or analytics cookies, and we do not track you across other websites, so there is nothing optional to accept.
RAYVO does not load advertising or analytics scripts, and fonts are served from our own servers. A few features hand you to another service, whose own cookie and privacy policies then apply:
7. Contact
RAYVO. Email support@rayvo.in for help with your account, info@rayvo.in for anything else. Phone and WhatsApp: +91 90399 94090.